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Contact Page
We are blissfully happy to help

 

Mail Address

 
25 Broadway, New York, NY 10004
 
(864) 71BLISS
 
support@beatific.co

Frequently Asked Questions

I want to return my purchase! What do I do?
You can return your item(s) for a full refund within 365 days of purchase if you are not fully satisfied with your purchase from Beatific. (Returns must be unused, in the state you received them, and in the original packaging.)

Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.

Make sure the merchandise is in its original packaging, and place it in a shipping box. Attach the label to the sealed box. Be sure to cover any old -labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.

You may drop off your return at any authorized UPS shipping location, but please do not drop your return off at a drop box. To find the nearest authorized shipping location, please visit www.ups.com.

It may take 4-5 business days for your return to reach the Beatific Fulfillment Centers. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

I would like to return a gift that was sent to me. How do I do that?
Beatific.co is very sorry that your gift did not work for you. Please call the Beatific Customer Loyalty Team at 1-800-927-7671 for assistance returning the item. They will need some information in order to pull up the account that the gift was purchased on. You will have to provide their phone number, first and last name, or email address.

Any gift item being returned will be refunded to the original purchaser's method of payment; you cannot obtain a store credit for a returned gift item. However, we can definitely process a gift exchange for you for another item. Please call the Beatific Customer Loyalty Team at 1-800-927-7671 for assistance.

To ensure availability of your desired item, please place the item into your shopping cart. If we do not have the size and color combination available, it will give you an error message.

In order to expedite the process for you, you can create your own account on Beatific.co. Please click on the "My Account" link at the top right of the website and begin the process. Otherwise, we will be more than happy to create one for you over the phone.

Can I exchange my order instead of returning it?
As a Beatific.co customer you have the option of exchanging an order instead of returning it for a refund. Please give us a call, chat, or email and we will gladly share more details on how to process the exchange. Our Customer Loyalty Team is available 24/7 and more than happy to help!

An exchange also requires a return of the original order, so feel free to follow the instructions on how to process a return.

How long does it take for me to get a refund?
It may take 4-5 business days for your return to reach the Beatific Fulfillment Centers. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Do your pre-paid labels cover international returns?
Regrettably, our pre-paid labels do not cover the price for international returns. To use our pre-paid labels, shipments must be sent from the United States.

Do you offer Live Chat support?
Yes we do! To get in contact with one of our live chat specialists, look for the Live Help button located on the bottom right hand of the page, to the right of our phone number. If you are unable to see this button, it saddens us to say that we do not have a specialist available to assist via chat.

How can I write a review on a product?
You can write a product review with just 5 easy steps:

1. On any product page, scroll down and on the left-hand part of the screen, underneath the ‘Customer Feedback section’, you will see a button titled ‘Write a review of this product’.

How do I use my Gift Certificate/Coupon Code/Store Credit Code?
Using your code is as easy as 1-2-3!

1. Place all of the items in your shopping cart and proceed to checkout.

2. Under Your Payment Information, find the box labeled "Redeem Gift Cards and Coupons".

3. Enter your code in the box and click "Apply".

At check out my item in my shopping cart disappeared, what happened?
We are sorry that you were not able to complete your order. The selection on Beatific.co is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

Is the item I want going to go on sale soon?
Unfortunately, Beatific.co does not know if an item will go on sale or be marked down until it actually happens.

How do I update this information to my current account?
You are welcome to update your e-mail address by logging in to your account online. The best way to do this is to take the following steps:

1. Visit the website and click on "My Account" in the upper right-hand corner of the page.

2. Log in to your account by typing your previous e-mail address and password.

3. Once logged in, click on "Edit Profile" towards the right-hand side of the page.

4. Type your new e-mail.

5. Click "Update Now."

6. Your e-mail will be updated.

Also, we would be happy to update your e-mail address for you over the phone. For security purposes, we ask that you call the Beatific Customer Loyalty Team at 1-800-927-7671 to confirm your account information. Upon verification, we will be glad to take care of your request immediately. Please let us know if there is anything else we can help you with.

Do you accept orders through VOIP?
While we are happy to hear from our international customers, we are unable to accept VOIP(voice over internet protocol) calls at this time. We have allowed VOIP calls in the past, however, we found it limited the service we were able to provide. You may call us from any land line or cellular phone at +1 702-943-7677. We apologize for the inconvenience this may cause.

Do you accept international credit cards?
Currently Beatific.co can accept international credit cards. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.

On the checkout page, there will be a billing and shipping section. Please do the following:

- For the billing information
- Enter your street address on Address Line 1.
- Enter your City, County or Province, and Postal Code on Address Line 2.
- Enter your Country for the city.
- Enter AA for the state.
- Enter 11111 for the zip code.
- For the shipping information - Please enter the correct information in the appropriate field. Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.
Do you allow Cashier's Checks or Money Orders?
No. At this time Beatific.co does not accept Cashier's Checks or Money Orders.

Do you charge sales tax on any item?
Beatific Retail, Inc. is required by law to collect sales tax on orders shipped to Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, West Virginia, and Wisconsin. If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.

Important Sales Tax Information
We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

Oklahoma
For Oklahoma purchasers, the tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov.We are required to provide the notice above for Oklahoma purchases based on Oklahoma law (HB 2359) enacted in June 2010. South Dakota.

For South Dakota purchasers, the tax may be reported and paid on the South Dakota use tax form. The use tax form and corresponding instructions are available on the South Dakota Department of Revenue website. We are required to provide the notice above for South Dakota purchases based on South Dakota law (SB 146) enacted in April 2011. Vermont.

For Vermont purchasers, the tax may be reported and paid on the Vermont use tax form. The use tax form and corresponding instructions are available on the Vermont department of taxes website. We are required to provide the notice above for Vermont purchases based on Vermont law (H 436) enacted in May 2011.

Is it safe to use my credit card on your site?
Yes! Beatific.co understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

Is it safe to use my debit card online?
Yes! And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.

What forms of payment do you accept?
Beatific.co currently accepts Visa, MasterCard, Discover, and American Express for all orders.

What can cause my order to be delayed?
1. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.

2. We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.

What forms of payment do you accept?
Beatific.co currently accepts Visa, MasterCard, Discover, and American Express for all orders.

Why can't I use PayPal or Bill Me Later any more?
We apologize for any inconvenience, but as of 1/1/14, we are no longer accepting PayPal or Bill Me Later as payment options.

I paid for my order with PayPal or Bill Me Later and now I want to return it. How can I do that if you don't accept PayPal or Bill Me Later any longer?
We will still accept returns and process refunds in accordance to our standard policies.

What are cookies? Do I need to enable cookies on my browser?
A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

You need to enable cookies on your browser to enjoy all the shopping features on Beatific.co. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "Logout" link at the top of the page.

When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
Please double check the credit card number and expiration date on your card. Also, please be aware that Beatific.co currently accepts Visa, MasterCard, Discover, and American Express for credit card payment.

Are there any benefits to having an account with you?
With your Beatific.co account, you will have access to the following information:
1. Your Account Information
2. Your Order History
3. Process a Return
4. Your Wish List
5. Your Email Subscriptions
6. Your Coupons and Gift Certificates

How can I get assistance if I need it?
Three Quick and Easy Solutions - We're Here to Help You!

1. Call the Beatific Customer Loyalty Team is here for you 24 hours a day - 365 days a year.

2. Email - looks forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible.

3. Connect With Live Help: - Ask your question right now with a member of the Beatific Customer Loyalty Team.

How do I know it is safe to shop with you?
Beatific.co takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we are committed to protecting it.

Is there a way I can learn more about the Beatific Family?
We Are a Blissful Happiness Distributor Company That Happens to Sell.

We believe that if we give our customers a great shopping experience, then growth in sales will eventually come on their own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide.

We are committed to your complete satisfaction; it is our top priority. In addition to offering a wide variety of merchandise, we strive to provide you with the best service in the industry.